Real fibre to the home, run by people who live on the same roads as you. Three honest plans, no contracts that read like mortgages, and a phone that gets answered by someone whose kids skate at the Trenton Memorial.
We priced these for the homes and small shops we live next to, not for a head office in Toronto. Pick the one that fits your life. Move up or down any month, no penalty.
Plenty for two, three devices, evening Netflix and the family Zoom.
The sweet spot. Work-from-home, gaming kids, security cameras, smart-home gear.
For the home office that runs the business, the studio, the trades shop with cloud sync.
All plans, all the time: no install fees on standard fibre footprint. No 2-year lock-ins. No surprise rate hikes after month 6. If we mess up, we say so.
We didn't ask a marketing agency for these. We asked the people on the route. Names changed where they wanted, towns are real.
We had Bell for 14 years. The day fibre came down our road I was the second house signed up. The install crew were both from Trenton. One of them coached my son in U11. The internet's faster and the conversation was better.
I run a small bookkeeping business out of my home in Belleville. My old ISP went down for nine hours mid-tax-season. I phoned BOQ on a Tuesday and was on fibre the following Monday. They knew where my street was. That mattered to me.
We have a vineyard outside Picton. The big telcos kept telling us "coming soon" for six years. BOQ ran fibre to the property in three weeks. Brad walked the route with me before the trench went in. That's how it should work.
No mystery. No "your engineer will be in touch between 8 and 5." Three steps, real timelines, a name and a phone number at every stage.
Drop your postcode in. We tell you straight away if fibre is at your door, on your road, or on the build map. No "we'll get back to you" runaround.
Takes 15 secondsOur installers live in Quinte West, Belleville, or Northumberland. They know your road. Most homes are connected in under three hours, with a tidy job at the wall and a clear walk-through of your router.
2 to 3 weeks from sign-upEvery BOQ customer gets a direct dial to local support. No call queue from another time zone. If the line drops at 11pm on a Tuesday, somebody who lives an hour away picks up.
For as long as you're with usWe're not knocking the incumbents. They built the country's first networks and that matters. But the deal you get from a hometown ISP is genuinely different. Here's the honest comparison.
| What you actually get | BOQ | Big telco |
|---|---|---|
| Real fibre to the home | Yes | Sometimes, depends on street |
| Symmetric upload speed | Always | Rarely on cable |
| Contract length | Month-to-month | 2 years standard |
| Router rental fee | $0 | $10 to $15 / month |
| Where support lives | Quinte West | Often offshore |
| Price after promo period | Same as day one | $20 to $40 jump common |
| Profits stay in the county | Yes | No |
We get the same dozen questions a week. Here they are, answered the way we'd answer them at the counter at Reid's.
We bundle the things that ought to be standard. No "router rental fee." No "activation fee." No "premium support tier." Just fibre, set up properly.
A current-generation router, set up by our crew, tuned for your house. Yours to keep while you're a customer. We don't charge $15 a month to rent you a piece of plastic.
If we have fibre to your road, the install is on us. No "$199 setup," no "service technician truck-roll fee." A neighbour drives over, runs the line tidy, sets you up.
Phone, email, or text. Local number, local accent. After-hours goes to a real on-call rotation. No queue music, no robot menu trees.
No caps. No "fair use" throttling. No surcharges for the month your kids discover Twitch. Stream what you want, work how you want.
Up and down match. Upload a video, send a backup, run a Zoom call from a farm office. Most cable plans cripple upload to make download look bigger. Ours don't.
If we don't earn the spot in your house in the first month, we'll uninstall, refund the month, and shake your hand on the way out. We'd rather you tell us than tell your neighbours.
Switching feels like more hassle than it is. We've moved hundreds of customers off the big telcos this year. Here's how it actually goes.
We book your install for a date that suits you. Could be next week, could be three weeks out, your call.
Our crew gets you on BOQ. We test it on the spot. Old service runs in parallel until you're ready to cancel.
You cancel the old one. We cover your first month with us if a contract overlap costs you a fee. Receipts only, of course.
We don't sponsor things to look good in a press release. We sponsor things because our kids play on them, and because the rinks and field-houses keep the towns we love alive.
Jersey sponsor, U9 to U13 divisions, four years running.
Free fibre on the building, plus a yearly hardware drive.
Booth every year. Brad usually flips burgers Saturday afternoon.
Triathlon water station, every August. Ask the runners, we hand out the orange slices.
Drop your address in. We'll tell you the truth about what's available, when, and at what price. No sales call ambush. No bait-and-switch. Just a clear answer from a neighbour.
Check my address